Travel insurance providing insurance coverage for the card holder in travelling worldwide constitutes an integral part of the embossed cards (MasterCard Standard, MasterCard Business - Programme Standard, MasterCard Gold, and MasterCard Business - Programme Executive).
Who is insured
Travel insurance covers the payment card holder, or, as the case may be, their co-travelling spouse or partner and their co-travelling children under 18 years of age.
When the insurance is in force
Travel insurance is provided to each card holder for the entire term of validity of the card to which it has been
concluded as a supplementary service, always for the term of a foreign trip not exceeding 45 consecutive days.
As a matter of fact, the insurance commences and terminates upon the crossing of the Czech Republic's frontier
(upon leave and upon return). The number of journeys is unrestricted. The costs of the foreign trip need not be paid
using the payment card in order to make the insurance valid. The insurance does not cover the territory of the Czech
Republic or of the country of the insured person's permanent residence.
What is insured
Travel insurance covers insured events listed in the table up to the amounts of the limits specified. Please see the table of the insurance coverage limits.
Exclusions
The insurance shall not cover conductance of high-risk sports (please see the Insurance Terms and Conditions
for more detailed information) or the conductance of any sports in organized sporting competitions. Should you intend
to conduct such sports, please do not fail to conclude additional insurance before travelling. The insurance does
cover recreation conductance of common sports, including winter sports.
Please see the Insurance Terms and Conditions for Travel Insurance,
for more detailed information on the exclusions from insurance; the Insurance Terms and Conditions are available
at the bank's branch offices and at the bank's webpage. Please study the terms and conditions thoroughly before
travelling abroad.
Procedure in the event of injury or acute disease abroad
The travel insurance is provided in cooperation with the ISOS assistance service, whose operators
speaking Czech are available 24 hours a day.
In the event of injury or acute disease, please ALWAYS contact the assistance service as soon as possible; the assistance
service will help you find the medical facility and organize all related services.
Identify yourself to the assistance service by stating your name, bank name, and number of insurance policy (see the card).
You will be inquired about the validity dates of your payment card, your current location, and other information necessary
to organize assistance for you.
Contact the assistance service: + 420 222 111 159 in the event of injury or disease
With a private doctor, you may be required to pay minor amounts in cash. If this is the case, after return obtain the claim form (available at the bank's webpage or insurance company's webpage, or may be sent to you upon request). Any claim for reimbursement must be made within 30 days following the occurrence of the insured event. Please send the form and the original documents required to the address of the insurance company: CHARTIS EUROPE S.A., pobočka pro Českou republiku, Oddělení likvidace škod, V Celnici 1031/4, 110 00 Praha 1, Tel. No.: 234 108 311, Fax No.: 234 108 387
Should you have any queries concerning travel insurance, please call the free-of-charge information line of CHARTIS EUROPE S.A., pobočka pro Českou republiku
800 172 172
